Turn a customer report into an issue with a recommended fix

Devboxes files a customer report as an issue for the team that owns it, with a recommended fix prepared.

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  1. Jonas

    @Devboxes Müller GmbH and Brandt & Söhne both got their payment reminder twice, on Saturday and again on Monday. can you file it for billing in Linear? please don't fix it yet, Lisa wants to plan it in first

  2. Devboxes APP

    Looked at 4 sources
    1. Slack Read this thread
    2. GitHub Found Tuesday's reminder change
    3. GitHub Read the weekend rule in the reminder job
    4. Linear Filed ENG-219 for billing

    Since Tuesday's release, reminders due on a weekend move to Monday, and the job still sends the weekend one too, so those customers get both. I filed ENG-219 for billing with a recommended fix and left the code as it is.

    Linear

    ENG-219 Weekend payment reminders go out twice

    Backlog Billing, Bug

    Filed ENG-219

Weekend payment reminders go out twice

  • Backlog
  • Medium
  • Billing
  • Bug

Reminders due on a Saturday or Sunday go out on that day and again on Monday.

Cause: Tuesday's release moves weekend reminders to Monday, and the weekend send still runs.

Recommended fix: drop the weekend send once a reminder has moved, and add a reminder due on a Saturday to the reminder tests.

Reported by Müller GmbH (INV-2026-311) and Brandt & Söhne.

Activity

  1. Devboxes created the issue
  2. Devboxes added the Billing label

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