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  1. Jonas

    @Devboxes Müller GmbH and Brandt & Söhne both got their payment reminder twice, on Saturday and again on Monday. can you file it for billing in Linear? please don't fix it yet, Lisa wants to plan it in first

  2. Devboxes APP

    Looked at 4 sources
    1. Slack Read this thread
    2. GitHub Found Tuesday's reminder change
    3. GitHub Read the weekend rule in the reminder job
    4. Linear Filed ENG-219 for billing

    Since Tuesday's release, reminders due on a weekend move to Monday, and the job still sends the weekend one too, so those customers get both. I filed ENG-219 for billing with a recommended fix and left the code as it is.

    Linear

    ENG-219 Weekend payment reminders go out twice

    Backlog Billing, Bug

    Filed ENG-219

Weekend payment reminders go out twice

  • Backlog
  • Medium
  • Billing
  • Bug

Reminders due on a Saturday or Sunday go out on that day and again on Monday.

Cause: Tuesday's release moves weekend reminders to Monday, and the weekend send still runs.

Recommended fix: drop the weekend send once a reminder has moved, and add a reminder due on a Saturday to the reminder tests.

Reported by Müller GmbH (INV-2026-311) and Brandt & Söhne.

Activity

  1. Devboxes created the issue
  2. Devboxes added the Billing label

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    2

    1. Jonas

      @Devboxes customer says the CSV export skips orders placed after midnight. can you find out why and file it for the data team?

    Issue filed

    A Linear issue for the data team with a recommended fix and the customer's example.

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    1. Jonas

      @Devboxes does a cancelled seat get refunded for the rest of the month? customer is asking

    Answered

    An answer you can pass on to the customer, with links to where it comes from.

  3. Support

    Acme

    1. Jonas

      @Devboxes the welcome email still links to the old help center. can you swap the link and leave the rest?

    Devboxes is working…

      Change ready for review

      The welcome email with only the link replaced, ready to review.

    Questions from support teams

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    Only when you ask for the change. A bug report gets an issue with a recommended fix.

    Which channels can our support team use?

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    Where do the issues go?

    To the team you name in your tracker, and you get the link.

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