What you ask
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operations
2
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@devboxes Write the onboarding checklist for Sam, our new support lead, starting Monday.
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Sam's checklist covers the first day, week and month, and the steps name who helps.
What devboxes does
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Read the role and team
- The role, start date, team and every named tool are noted.
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Draft the checklist
- Every item has an owner and a due date.
- The first month ends with measurable goals.
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Check owners and access
- Every named tool has an access item before day one.
- onboarding.md is published.
What you get back
Onboarding: Sam, support lead
- Before Monday Sophie sets up Sam's accounts for the help desk, Slack and the admin panel.
- Day one Jonas walks Sam through the open tickets.
- Week one Sam joins support calls on days two and three.
- Month one Sam answers half of the inbox, and Jonas reads the replies.
Good for
Startups, agencies and consultancies and firms
