Fix what customers report
Tasks for this goal
- Turn a customer report into an issue
An issue for the right team with the cause and a recommended fix.
- Check whether a customer's problem is a known bug
The matching issue and its status, with the new report added to it.
- Reproduce a bug report
A comment on the issue with the result, the versions it tried and a script that shows the bug, and the label reproduced or not reproduced.
- Fix a production error
A pull request with a test that reproduces the error and the fix that makes it pass.
- Check whether a fix has shipped
A yes or no, with the first release that includes the fix.
- Draft replies to customer emails
A draft reply for every email, plus the questions someone on your team still has to answer.
See one in action
support
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@devboxes Müller GmbH and Brandt & Söhne both got their payment reminder twice, on Saturday and again on Monday. can you file it for billing in Linear? please don't fix it yet, Lisa wants to plan it in first
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Looked at 4 sources - Read this thread
- Found Tuesday's reminder change
- Read the weekend rule in the reminder job
- Filed ENG-219 for billing
Since Tuesday's release, reminders due on a weekend move to Monday, and the job still sends the weekend one too, so those customers get both. I filed
ENG-219 for billing with a recommended fix and left the code as it is. Linear ENG-219 Weekend payment reminders go out twice
Backlog Billing, Bug
Filed ENG-219
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