Get answers about your product
Tasks for this goal
- Answer a customer question from your website
A draft answer with links to the pages it comes from, or a note on which page is missing.
- Check how a feature behaves before you promise it
An answer for the exact case you asked about, with where your product decides it.
- Find out whether your product already does something
A yes or no, with the setting that turns it on or the issue that plans it.
- Explain an error message a customer sees
What the error means and what the customer can do about it.
- Find where something is decided in your code
The files and functions that decide it, with one sentence on what they do.
- Check who can do something in your product
The roles that can do it, from your product's permission checks.
- Find out what a scheduled job does
What the job does and what happens if it fails.
- Find out why a customer might not have got an invoice
The likely reasons the invoice didn't arrive, from your product's code, and where to look to confirm them.
See one in action
support
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@devboxes A customer asks whether we support single sign-on. Our site is example.com.
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Your security page says single sign-on comes with the Business plan, so I drafted a reply that says so and links that page. Your help center doesn't explain the setup yet, which would be worth a page.