What you ask
Search Acme
support
2
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@devboxes A customer asks whether we support single sign-on. Our site is example.com.
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Your security page says single sign-on comes with the Business plan, so I drafted a reply that says so and links that page. Your help center doesn't explain the setup yet, which would be worth a page.
What devboxes does
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Pin down the question
- The question is restated in one sentence.
- The company's website or help pages are known.
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Search your pages
- Every page used is on the company's own domain.
- Every answering page has its address and the exact sentences that answer the question.
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Draft the answer
- The draft's first sentence answers the question, or says your pages leave it open.
- Every statement in the draft comes from a linked page.
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Check the links
- Every link in the draft loads and supports the sentence that cites it.
- The reply has the draft answer and names the gaps and contradictions in your pages.
Good for
Startups, online shops and local businesses