Answer customers faster
Tasks for this goal
- Draft replies to customer emails
A draft reply for every email, plus the questions someone on your team still has to answer.
- Answer a customer question from your website
A draft answer with links to the pages it comes from, or a note on which page is missing.
- Reply to customer reviews
A personal reply for every review, with the unhappy ones first and a way to make things right.
- Write a help page
A finished help page with a clear title, the answer up front and the steps, plus anything it couldn't confirm.
- Find what customers keep asking for
The requests ranked by how many customers asked, with quotes in the customers' own words.
- Prepare for a customer's renewal call
A one-page brief with the customer's reports from this year, marked fixed or open, and what to say about the open ones.
See one in action
support
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@devboxes Draft replies to the three attached emails.
customer-emails.txt Plain Text -
Here are three drafts. Two customers asked about invoice dates and get the same answer. The third wants a refund for an annual plan, which needs your decision, so I left that part open.